How can we help?

Contact Fyrefood

During the MVP, the Fyrefood business owner handles customer support, cancellations and privacy/deletion requests through this business mailbox.

This link opens your email application; it does not send a message automatically. Describe your question and, for an order issue, include its order reference if available. Do not send login codes, passwords, payment-card details or unnecessary personal information.

Orders, delivery and pickup

Ask about an existing order, a delivery or pickup issue, or a cancellation or refund request. Contacting support does not automatically change or cancel an order or confirm a refund.

Account access and personal data

You can use the website to verify your account and view deletion options without installing the app. Account deletion is separate from order cancellation or refunds.

Planned deletion handling

After verifying your identity, we aim to complete your account-deletion request within 3 calendar days. If a service provider needs longer or specific records must be retained, we will explain what remains and why, provide an updated estimate where available, and confirm when processing is complete.

This is the selected MVP operating target, not confirmation that deletion is enabled. Pending cases will be reviewed daily, with a progress update by the target date if unresolved.

In-app deletion processing is not enabled for this environment. Contact support to ask about your account data or deletion. This page does not record a request.

If you cannot sign in, contact support about account access. Sending an email does not bypass identity verification or establish that deletion has been completed.